Cornwell Tools

TheNewGuy · #1 (**permalink**) 06-26-2008, 08:44 PM

A press release is coming shortly, but us shop dogs are too giddy not to let everyone know that Cornwell Tools has joined on board with the powerTV garage as our official tool supplier and has helped outfit the powerTV shop we work in with a KILLER set of tools.

Seeing as we are working on all of the projects that you guys watch every week, from Grandma's Malibu to Project Swinger Nova, we need to some good hardware to do that job. We've got two large chests in the famous Cornwell Blue, Welders, Hoists, and tons of hand tools. It's a dream come true for BJ and I because the old tools.... Well, they really basically sucked.

A really fancy video is coming from the video production dudes, but we had to show you our large box, the monster, below...

<embed src="http://www.powertvonline.com/xp2/cG93ZXJ0dm9ubGluZS5jb20/6379/1/on" type="application/x-shockwave-flash" width="430" height="343"></embed>

Bobby Kbro · #2 (**permalink**) 06-28-2008, 09:11 AM

Amen. Professional tools for professional mechanics.
The war wagon that Tom is talking about is a massive 85" battle wagon with a stainless steel top. The top of the tool box is bigger than my bed at home. I've been looking for a futon type cushion to put on the top for those late nights at the shop and a mid day nap when the boss is not looking.

I'm a big believer in Cornwell tools. Before we got the Cornwell tools, we were using tools designed for a craftsman (hint,hint). Tools that can be purchased at discount stores like sears and kmart. These Professional tools from Cornwell are only available from Cornwell dealers.
I've never had a problem sending a few dollars for a good quality tool because I have always considered them an investment. The price of tools never goes down, and the quality ones last forever.

I put my money where my mouth is and I am currently replacing all of my personal tools (mostly snap on and craftsman) with Cornwell. The really nice thing is, there is so much misinformation out there about tools that I am having no problem selling off my old tools for decent prices. That's what is funding my tool replacement program.
Just color me Cornwell blue.

chevytruckman1234 · #3 (**permalink**) 07-15-2008, 08:24 PM

I recently (about a year and half ago) purchased a 2 year old 60" cornwell toolbox. I am a auto technician by trade and with in three months I had the told slide break not allowing me to open up the top draw all the way. After trying to get my dealer to talk to Cornwell to get a new slide which they wouldnt take care of . Three months later I called corporate three times and finally got them to send me a "used" slide as they do not make new ones anymore. That fixed that problem after 6 months of complaining. Then back in March of this year a different slide broke this time I called them 4 times till they sent me the wrong slide and then they sent a district manager out to see what the problem was and he brought another wrong slide and said they dont make my type of slides anymore ( another story for another time). So they said they would replace my box with a new model because they cant seem to find the slide that I have. I was told three different dates that I would have the box which never came. Fastforward to today I was told that they were not going to replace my box and that they were making new slides that should fit my box in china which will take another 6 weeks. They keep giving me excuses and will not take care of my simple problem in a timely fashion. Dont buy there box even though it is probably cheaper than a snap on or a matco. Cornwell is a terrible customer service company that doesnt take care of problems like they should I will never buy another Cornwell Tool box or tool I will pay more to get something else.

scott93ls1 · #4 (**permalink**) 07-16-2008, 07:49 AM

I am a former auto tech, and all tool companies work the same way, they have dealers. whether it's snap on, cornwell, matco, whomever, they have a tool guy on the street selling and trying to earn a living. i know my tool guys worked hard for what they earned when i was wrenching. just because your local dealer or rep can't help you out doesn't make cornwell, snap on or whatever a bad company, heck you didn't even buy the box from your local guy, no wonder he's not helping you out, he has paying customers to worry about!

you bought a used tool box that is now almost four years old and seems like you expect cornwell and your dealer to treat you like you bought it brand new. who knows the box may have been on clearance from the dealer when it was originally purchased as an older model. doesn't seem reasonable to me for you to expect cornwell to jump up and down for you when you bought it used from someone else in god knows what condition. yes, sounds like you have a problem with a tool slide, but at the same time, why would they give you a new box when you bought it used. thats like my buying a used car from someone and four years later trying to get a new car because the door latch broke.

i hope you do get it taken care of my friend and get a working tool box that fits your needs, but you do need to be more reasonable, if you had bought this new i would see your beef fully but since you bought used stuff you never know what you are going to get

chevytruckman1234 · #5 (**permalink**) 07-16-2008, 08:19 AM

I am not faulting my tool rep I dont have any complaints about him. I have no problem paying for the slide. My complaint is with there customer service department because of the way they have treated me. Telling me one thing and then another and then another. Then they try to put blame one everyone else instead of saying that "ya we screwed up." I was just putting out there that the buyers of new cornwell as well as used cornwell toolbox better beware of the company not being able to fix there box a few years down the road because they have changed something. In my experience I wouldnt buy another Cornwell toolbox.

Bobby Kbro · #6 (**permalink**) 07-16-2008, 10:23 AM

Chevytruckman, sorry to hear that you had difficulty. I had a similar situation with another tool manufacturer but was able to eventually work it out with them when I kept calling until I finally got the right person. I bought tools from that same manufacturer after that and had no other problems. I did remember that incident though, even if it was an isolated incident.

I have had the exact opposite dealing with Cornwell however. Any issue I have had (and they have not been related to the quality) has been handled quickly. In the course of my dealings with Cornwell tools over the years, I have developed a personal friendship with one of the local representatives. We race together and pit together. I wrench on his car and he wrenches on mine. He's not the dealer for the area that I live and work in, but I do have a very good Cornwell rep for my area. So I have had a chance to see a few different reps from Cornwell, and they have all been good.

The quality of Cornwell tools are great. I haven't had one break yet and I've owned some of them for several years. I'm kinda at a loss on why your slide broke. I don't know, but maybe the previous owner did not take care of it as well as you do. Just a guess. Anyway, that doesn't explain your issue with customer service. I would give it another shot and call till you get some resolution that you are happy with.

Uhhhm, I guess the bottom line is that it's America, capitalism is still the best thing going and we all should buy the products that we believe in. You are in a business situation, like us, where you make a living with your tools. Professional quality tools keep food on our tables. I understand that, and I truly am sorry to hear that you had problems with customer service. I can only tell you that I have had extremely good customer service from Cornwell. I love my personal set of Cornwell Tools and I love the Cornwell tools that we have here in the PowerTV garage.

Bobby Kbro · #7 (**permalink**) 07-16-2008, 10:35 AM

Also, I forgot to mention: ChevyTruckMan and Scott93ls1, thanks for adding to our shop dogs blog. Tom and I appreciate the comments. All of them. What we would like to do is provide an area where shop and tech stuff can be discussed and kicked around. Hell, whatever is on you minds is ok to bring up here. Just keep in mind that kids do check the site out and making fun of Barney the dinosaur and teletubbies may not be appropriate.

scott93ls1 · #8 (**permalink**) 07-16-2008, 11:03 AM

thanks bobby just calling it as I see it. i've got cornwell, snap on, mac tools, and others. all good tools.

chevytruckman1234 · #9 (**permalink**) 07-16-2008, 07:55 PM

Yes I own quite a few of there tools which led me to buying one of there branded boxes. Until this situation I havent had any problems with them I have a great rep that tells me like it is and listens to what I have to say.

Bobby Kbro · #10 (**permalink**) 07-17-2008, 08:53 AM

Yeah. Good tools and great people.
As long as you guys are responding, I have a question to ask:
What is your most used tool and what is your favorite tool? Keep in mind this is a family show here!

Tom and I both have our favorites. Because I do some racing on the dirt tracks around here, my safety wire pliers are absolute can't do without tools.

Tom loves the channel lock pliers (UGH). I'm going to have to teach him about using the right tool for the job.

So, I'm kinda curious, as professional mechanics, what is your "can't do without tool?"