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Originally Posted by chevytruckman1234  I recently (about a year and half ago) purchased a 2 year old 60" cornwell toolbox. I am a auto technician by trade and with in three months I had the told slide break not allowing me to open up the top draw all the way. After trying to get my dealer to talk to Cornwell to get a new slide which they wouldnt take care of . Three months later I called corporate three times and finally got them to send me a "used" slide as they do not make new ones anymore. That fixed that problem after 6 months of complaining. Then back in March of this year a different slide broke this time I called them 4 times till they sent me the wrong slide and then they sent a district manager out to see what the problem was and he brought another wrong slide and said they dont make my type of slides anymore ( another story for another time). So they said they would replace my box with a new model because they cant seem to find the slide that I have. I was told three different dates that I would have the box which never came. Fastforward to today I was told that they were not going to replace my box and that they were making new slides that should fit my box in china which will take another 6 weeks. They keep giving me excuses and will not take care of my simple problem in a timely fashion. Dont buy there box even though it is probably cheaper than a snap on or a matco. Cornwell is a terrible customer service company that doesnt take care of problems like they should I will never buy another Cornwell Tool box or tool I will pay more to get something else. |
Chevytruckman, I want to help you out because anyone that drives a chevy truck can't be all that bad. Plus I really like Cornwell tools.
Ok. I have some good news for you. I talked to Cornwell directly, and they were very helpful. Believe it or not, they are very interested in getting your problem fixed and were very concerned about your toolbox issue. So...here's the real deal; The toolbox that you bought was actually manufactured by Kennedy manufacturing company. At that time, Kennedy was one of the companies that made the tool boxes with Cornwell's branding. They no longer make toolboxes for Cornwell (don't know why, and I didn't ask). Tool company's contracting out the manufacturing of certain items is not uncommon. In fact, they all do it.
To get a new slide, all you need to do is contact Kennedy and they would be happy to replace it for you. You can contact them online by clicking on this link:
Kennedy Tool Storage.
OR you can call them at 419-238-2442 and ask to speak to customer service.
Please let all of us know how this works out for you. I still think Cornwell Tools are great and their customer service has been very good to me.