| Chevytruckman, sorry to hear that you had difficulty. I had a similar situation with another tool manufacturer but was able to eventually work it out with them when I kept calling until I finally got the right person. I bought tools from that same manufacturer after that and had no other problems. I did remember that incident though, even if it was an isolated incident.
I have had the exact opposite dealing with Cornwell however. Any issue I have had (and they have not been related to the quality) has been handled quickly. In the course of my dealings with Cornwell tools over the years, I have developed a personal friendship with one of the local representatives. We race together and pit together. I wrench on his car and he wrenches on mine. He's not the dealer for the area that I live and work in, but I do have a very good Cornwell rep for my area. So I have had a chance to see a few different reps from Cornwell, and they have all been good.
The quality of Cornwell tools are great. I haven't had one break yet and I've owned some of them for several years. I'm kinda at a loss on why your slide broke. I don't know, but maybe the previous owner did not take care of it as well as you do. Just a guess. Anyway, that doesn't explain your issue with customer service. I would give it another shot and call till you get some resolution that you are happy with.
Uhhhm, I guess the bottom line is that it's America, capitalism is still the best thing going and we all should buy the products that we believe in. You are in a business situation, like us, where you make a living with your tools. Professional quality tools keep food on our tables. I understand that, and I truly am sorry to hear that you had problems with customer service. I can only tell you that I have had extremely good customer service from Cornwell. I love my personal set of Cornwell Tools and I love the Cornwell tools that we have here in the PowerTV garage.  |