| I am a former auto tech, and all tool companies work the same way, they have dealers. whether it's snap on, cornwell, matco, whomever, they have a tool guy on the street selling and trying to earn a living. i know my tool guys worked hard for what they earned when i was wrenching. just because your local dealer or rep can't help you out doesn't make cornwell, snap on or whatever a bad company, heck you didn't even buy the box from your local guy, no wonder he's not helping you out, he has paying customers to worry about!
you bought a used tool box that is now almost four years old and seems like you expect cornwell and your dealer to treat you like you bought it brand new. who knows the box may have been on clearance from the dealer when it was originally purchased as an older model. doesn't seem reasonable to me for you to expect cornwell to jump up and down for you when you bought it used from someone else in god knows what condition. yes, sounds like you have a problem with a tool slide, but at the same time, why would they give you a new box when you bought it used. thats like my buying a used car from someone and four years later trying to get a new car because the door latch broke.
i hope you do get it taken care of my friend and get a working tool box that fits your needs, but you do need to be more reasonable, if you had bought this new i would see your beef fully but since you bought used stuff you never know what you are going to get
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2008 Chevy Surburban
1993 Z28, LS1 Conversion, 519.5 @ wheels with squeeze, no track times
street racing, it's a way of life! |