| Cornwell Toolbox is junk I recently (about a year and half ago) purchased a 2 year old 60" cornwell toolbox. I am a auto technician by trade and with in three months I had the told slide break not allowing me to open up the top draw all the way. After trying to get my dealer to talk to Cornwell to get a new slide which they wouldnt take care of . Three months later I called corporate three times and finally got them to send me a "used" slide as they do not make new ones anymore. That fixed that problem after 6 months of complaining. Then back in March of this year a different slide broke this time I called them 4 times till they sent me the wrong slide and then they sent a district manager out to see what the problem was and he brought another wrong slide and said they dont make my type of slides anymore ( another story for another time). So they said they would replace my box with a new model because they cant seem to find the slide that I have. I was told three different dates that I would have the box which never came. Fastforward to today I was told that they were not going to replace my box and that they were making new slides that should fit my box in china which will take another 6 weeks. They keep giving me excuses and will not take care of my simple problem in a timely fashion. Dont buy there box even though it is probably cheaper than a snap on or a matco. Cornwell is a terrible customer service company that doesnt take care of problems like they should I will never buy another Cornwell Tool box or tool I will pay more to get something else.  |